Strategic Leadership at the Intersection of Healthcare Technology & Business Operations.
Vice President – Technical | MBA (University of Delhi) | 17+ Years of Driving Pan-India Service & Application Excellence.
Who I Am
I am a forward-thinking executive and Electronics Engineer with over 17 years of deep-domain expertise in the Medical Equipment and Medical Devices industry. Throughout my career, I have specialized in bridging complex technical ecosystems with high-performing business strategies to improve healthcare delivery nationwide.
Currently, I serve as the Vice President – Technical at Photonence. In this executive capacity, I direct our comprehensive, Pan-India Service and Application Operations. My focus rests on scaling service delivery, optimizing operational efficiency, and aligning technical execution with overarching corporate growth goals to ensure that life-saving technology performs at its absolute peak in critical clinical environments.
To complement my technical foundation, I have completed my MBA from University of Delhi. This executive-level academic training has sharpened my commercial acumen, enabling me to approach engineering challenges with a highly strategic, financial, and organizational mindset.
My Leadership Philosophy
I believe that in the medical device industry, operational excellence is directly tied to patient outcomes. Technology achieves its true potential only when paired with flawless execution and robust stakeholder trust.
As a leader, my objective is to blend engineering precision with strategic business management. I am deeply passionate about driving cross-functional synergy—ensuring our technical, application, and clinical teams work in perfect harmony to empower healthcare professionals and deliver unparalleled client satisfaction.
Executive Journey & Expertise
Professional Experience
Vice President – Technical | Photonence India Pvt. Ltd.
Apr 2026 – Present | Delhi, India
Strategic Oversight: Formulate and execute the nationwide strategy for both Service and Application Operations, ensuring alignment with corporate business objectives and revenue targets.
National Operations: Command Pan-India after-sales service delivery, application support functions, inventory optimization, and supply chain logistics for critical medical devices.
Executive Leadership: Cultivate a high-performing culture across cross-functional engineering and application teams; design KPIs that elevate response times and customer retention metrics.
Process Transformation: Drive continuous improvement initiatives, utilizing data-driven insights to optimize operational costs and enhance service lifecycle efficiency.
Head of Service Management | Photonence India Pvt. Ltd.
Jan 2023 – Mar 2026 | Delhi, India
Led the Pan-India After-Sales Service Department with a focus on operational excellence and customer satisfaction.
Directed a nationwide team of skilled field engineers, optimized spare parts inventory, and streamlined technical support workflows.
Spearhead process optimization and continuous improvement initiatives across cross-functional departments, laying the operational groundwork for my transition to VP.
Service & Sales Manager | Concord Medisys Pvt. Ltd.
Mar 2016 – Jan 2023
Managed Pan-India technical support and service operations, significantly improving service turnaround times and elevating customer satisfaction indices.
Designed and deployed structured service protocols that became organizational standards, strengthening relationships with major clinical and hospital clients.
Mentored a robust pipeline of junior engineers, accelerating their career progression into leadership roles.
Assistant Manager (Technical & Support) | Alma Medical Pvt. Ltd.
Jan 2015 – Mar 2016
Directed technical and clinical application support operations across North and East India.
Partnered closely with clinical heads to ensure the seamless deployment and uptime of advanced medical systems.
Service & Sales Engineer | Alma Lasers India Pvt. Ltd. / Nipro India Corporation / Janak Healthcare
Jan 2009 – Dec 2014
Developed a strong foundational career through hands-on technical roles, managing installations, preventive maintenance, and clinical user training for aesthetic lasers, hemodialysis machines, and imported biomedical equipment across North India.
Core Executive Competencies
Strategic & Business Leadership
Pan-India Service & Application Operations
Business Strategy & P&L Optimization
Executive Stakeholder Relations
Cross-Functional Team Leadership
Technical & Operational Execution
Medical Device Lifecycle Management
Process Re-engineering & QA
Clinical & Technical Application Training
Inventory & Spare Parts Optimization
Education & Professional Values
Master of Business Administration (MBA) | University of Delhi, India
Bachelor’s in Electronics Engineering | University of Delhi, India
Executive Profile: Recognized as a calm, analytical, and results-oriented leader. I specialize in turning high-pressure operational bottlenecks into structured, scalable growth opportunities, anchored always by absolute professional integrity.
Beyond the Boardroom
Outside of my executive responsibilities, I am an avid traveler and cultural explorer. Immersing myself in new environments keeps my perspective broad and fuels my continuous learning mindset—traits that heavily influence how I approach leadership. I am also deeply committed to mentoring rising engineering and business professionals, sharing insights to help shape the future leaders of the medical technology industry in India.
Executive Network
I welcome connections with industry peers, healthcare innovators, and organizations looking to advance medical technology infrastructure.
Location: Delhi, India
Email: er.paras.sharma@gmail.com
Contact Number
+91 9716026423
Email Address
er.paras.sharma@gmail.com
Location
New Delhi, India